Terms and Conditions of Purchase:
By purchasing from us, you accept the following terms and conditions:
Ordering and Payment:
When you place an order with us, you confirm the purchase of the selected product. Payment must be made in accordance with the specified payment methods.
Delivery:
We strive to meet the specified delivery times at the time of ordering. Any delays will be communicated. The risk for the products transfers to you upon delivery.
Complaints and Warranty:
You have the right to complain about any defects or faults in the product in accordance with applicable consumer protection laws. The warranty period and conditions are stated in the product description.
Personal Data:
We treat your personal information confidentially and in accordance with applicable data protection legislation. Your information is only used for processing orders and communication with you.
Limitation of Liability:
We do not accept liability for any loss or damage arising from the use of our products unless required by law.
Disputes and Governing Law:
Any disputes between us and you will be attempted to be resolved amicably. Any disagreements that cannot be resolved will be settled in accordance with Danish law and in the courts of Denmark.
Changes to Terms:
We reserve the right to change these terms and conditions with reasonable notice.
These terms and conditions form the basis of our cooperation, and we encourage you to read them carefully. They serve to protect both your rights as a customer and our business practices.
Return Policy:
You have a 30-day right of withdrawal from the receipt of the item in accordance with consumer protection laws. To exercise the right of withdrawal, you must notify us in writing within the deadline.
Return in Unused Condition:
The item must be returned in unused and original condition with all accessories and packaging.
Exchanges:
Product exchanges are also possible in accordance with our exchange policy. For any questions or requests regarding returns or exchanges, please contact our customer service for further guidance. We strive to ensure a smooth and fair process for our customers.
Consumer Terms: Wear and Warranty
Note: Wear and Warranty Limitations
Our products are designed to be durable and resilient under normal usage conditions. However, it is important to understand that natural wear and aging are not covered by our warranty.
Definition of Wear
Wear refers to the gradual deterioration of the product’s materials and functionality that occurs with regular daily use over time. This includes, but is not limited to, scratches, discoloration, and minor deformations. The material can also become fatigued by mechanical wear, such as being fixed in a stretched position for extended periods. Our hook is designed to hang for many hours at a time with natural breaks but not to remain in the same position for days, weeks, or months without being exercised or relieved of the load. The product can regain its shape by allowing the material to rest after sustained stress.
Warranty Terms
The warranty on our products is valid for a period of 2 years from the date of purchase. The warranty covers manufacturing defects and material fatigue, but the following cases will not be covered:
Example of Warranty Limitation
If a product wears out after two years of daily use under normal conditions, this will not be grounds for exchange or repair under the warranty.
We recommend that you treat your assistive devices with care and follow our maintenance instructions to ensure the longest possible durability. If you do, the product can last for many years.
